A desktop or laptop computer with a Pentium 4 processor or above and 1GB of RAM. If you want to be able to view HD video you will need an Intel Core 2 Duo 2GHz processor or above and 2GB RAM.

Built-in webcams on recent Apple MacBooks and some other laptops give acceptable results. For best quality we recommend the use of a USB connected external webcam. Click here for further details.

In order to deliver telepresence quality for both video and audio, VuCall has been designed to operate ONLY WITH USB CONNECTED AUDIO DEVICES.  Please ensure that all parties on a VuCall video call or conference have a recommended USB headset or USB speakerphone. VuCall cannot provide support for problems caused by using unapproved audio devices.

By ensuring that only the correct audio devices are being used, all parties on the call will experience optimum audio quality. Click here for details of recommended headsets or speakerphones.

When you first login to VuCall as a subscriber or guest the system will automatically download and install the client application you need to run the service. You should have Java Version 1.6 installed and you can use Internet Explorer, Safari, Firefox or Chrome browsers to login. For further information click here.

For best video results you should have at least 300Kbps upload and 1Mbps download speed. The system will operate at slower connection speeds but you may not experience the full quality.

To check your connection speed click here

Yes if it has an Intel processor and is running OS X 10.5 or above (Leopard or Snow Leopard).

You can order the recommended products directly from VuCall. Use the contact form to request a call back. These products are also widely available from shops and online stores.

If you have been unable to download and install the client software you may not have administrator rights on your PC or Mac. Login to your PC again as Administrator or in a corporate environment request support from your IT department.

If you have successfully downloaded and installed the client software and logged in but are unable to connect to a meeting or direct call, check the following possible causes and solutions.

1. Your firewall is blocking the video. To see if this is the case and you are not in a corporate environment you could temporarily turn off your firewall to see if you can then connect to the VuCall service. The solution is to open up open up the required ports of the firewall. Click here for more information.
2. The CPU in your PC or Mac might be below the minimum requirements to run the application. To find out your PC specification run the Dxdiag program from Windows Start Menu. For a Mac click the Apple logo and About This Mac. Compare the results with the information here.
3. The software drivers on your PC might be out of date.  To find out more information about your PC run the Dxdiag program from Windows Start Menu. Update the drivers if necessary. For a Mac click the Apple logo and click Software Update.